Maintenance Service

Our solution for maintenance guarantees the optimal performance and durability of our equipment and systems

Optimize the performance and durability of our equipment and systems

It is a personalized service adapted to the specific needs of each client, designed to ensure the efficiency, safety and reliability of our products.

We resolve doubts about the use and operation of our systems, modifications and configurations, sensor aspects that do not require development, payment method updates, such as discounts or loyalty companies, we recover backup copies, queries and incident management in payment gateways or updates the latest versions of the 2iMaquin software.

These are some of the tasks included in our maintenance service solution, which offers our customers discounts on spare parts and labor.

To adapt to the needs of our customers, our maintenance service comes in three different packages

2i Help

Includes unlimited telephone consultations during our office hours.

Office hours
Monday to Friday
9-14h / 15-18h
T (+34) 93 485 42 84

2i Help Plus

Includes unlimited telephone consultations during our office hours and on-call hours.

Office hours
Monday to Friday
9-14h / 15-18h
T (+34) 93 485 42 84

Support hours
Monday to Friday
7-9h / 14-15h / 18-21h
Saturdays, Sundays and Bank Holidays
9-18h
M (+34) 629 733 403

2i Care

Includes unlimited telephone consultations during our office hours and on-call hours, plus two on-site visits per year.

Office hours
Monday to Friday
9-14h / 15-18h
T (+34) 93 485 42 84

Support hours
Monday to Friday
7-9h / 14-15h / 18-21h
Saturdays, Sundays and Bank Holidays
9-18h
M (+34) 629 733 403

Applications and uses:

Preventive and corrective maintenance

We are able to anticipate possible incidents and resolve them effectively.
Customizable product

This product can be customized through our Custom Made service.

contact

Incident resolution

We detect, manage and resolve any mishap related to our equipment and systems.

Remote and on-site support

We offer prompt service through on-site and remote assistance.

Preventive and corrective maintenance

We are able to anticipate possible incidents and resolve them effectively.
Incident resolution

We detect, manage and resolve any mishap related to our equipment and systems.
Remote and on-site support

We offer prompt service through on-site and remote assistance.
Customizable product

This product can be customized through our Custom Made service.

contact

A full 2i experience. Related products:

Solutions designed for your industry:

Custom-made solutions

After listening to and assessing your needs, at 2i we create customised technological solutions that help you develop your business optimally, efficiently and securely. Our innovative and flexible approach allows us to adapt to new features and expansions in a modular way. Building scalable and customisable structures that evolve along with your business, regardless of its size or sector.

Our solutions: